Email us
A question about a visit, a correction, or a professional enquiry: [email protected]. I read everything and reply within a few days.
What we can do
Answer questions about the site’s content, correct an outdated price or time, and tell you which of the six tours matches your day. If you’re still unsure, the answer is often already on the comparison page or in the reviews.
What we can’t do
Modify, cancel, or refund a booking. We’re an independent guide, not a tour operator or reseller: your contract is with GetYourGuide, and customer service can be reached via the confirmation email you received. We have no access to booking records.
We also cannot sell or reserve abbey tickets for you. Tickets are available at the monument’s ticket office or online—both options are explained on the abbey tickets page.
Report an error
This is the most helpful kind of message we receive. Please specify the page, the sentence and the correct figure if you have it—prices, opening times, spring-tide dates or meeting points. The page that changes most often is the one on prices.
Frequently asked questions
How soon will you reply?
Usually within a few days, though responses may take longer in July and August. For urgent booking queries, contact GetYourGuide directly—we do not have access to your booking details.
Can you cancel my booking?
No. Cancellations and refunds must be requested through GetYourGuide, using your confirmation email. Terms vary by tour—for example, abbey tickets are non-refundable, as noted in my review of this ticket.
Do you offer partnerships or sponsored links?
We do not sell articles, links or ranking positions. The site’s only revenue comes from the GetYourGuide affiliate commission, explained on this page.